Frequently Asked Questions (FAQ)
Your Cápsula mat isn’t just a surface for movement; it’s your sacred space for strength and softness. Below you’ll find answers to our most common questions about our eco-friendly luxury mats, orders, shipping, and care. If you don’t see your question here, reach out to us at wellness@svg-living.com—we’re always happy to help.
About Your Cápsula Mat
What are Cápsula mats made of?
Our mats are crafted from premium PU (for a sweat-absorbing, non-slip surface) and natural rubber (for eco-conscious support). Free from harsh chemicals, they’re vegan and kind to your skin and joints.
How are Cápsula mats kind to joints?
At 4mm thick and weighing 2.85 kg (approx. 6 lbs), Cápsula mats provide the perfect balance between cushion and stability. Cápsula is gentle on your knees and wrists without feeling unstable or squishy.
Who creates svg. designs?
Every design is intentionally created by our founder, Claudi Peña, inspired by the belief that well-being is not a luxury, but rather a foundation for an intentional life.
Caring for Your Mat
How do I clean and store my mat?
Use a soft microfiber cloth with mild detergent and water; wipe gently and let air dry.
Avoid strong detergents, oils, tea tree oil, or harsh scrubbing.
Always dry your mat completely before rolling with the “svg.” logo facing outward.
Store upright in a cool, dry place away from sunlight and heat.
Avoid folding your mat or placing heavy objects on it.
Can I use my Cápsula mat for hot yoga?
Yes! Cápsula maintains grip even during sweaty flows. However, frequent hot yoga use may shorten the lifespan of your mat.
How long will my mat last?
Cápsula mats are crafted from durable, natural materials. With proper care, they’ll support your practice for years. Wear and markings are natural signs of your dedication to your well-being.
Shipping & Orders
Where do you ship?
We ship worldwide. Don’t see your country? Email us at wellness@svg-living.com, and we’ll do our best to help.
How quickly will my order ship?
USA: Orders placed Monday–Saturday before 11:59 am (EST) ship the same day.
Rest of World: Orders placed Monday–Friday before 8:59 am (EST) ship the same day.
How long will delivery take?
Delivery depends on the method chosen at checkout. All orders receive a tracking link so you can follow your package.
Can I change my shipping address?
Contact wellness@svg-living.com as soon as possible with your correct address, and we’ll update it if your order hasn’t shipped yet.
Orders & Payments
We accept Visa, American Express, Mastercard, Discover, Apple Pay, Amazon Pay, and many more.
Your payment details are safe thanks to secure payment processing.
We offer payment in local currencies where possible.
Only one promo code can be applied per order, and codes can’t be applied after checkout.
Returns & Refunds
What’s your return policy?
If you don’t absolutely love your mat, return it within 14 days. However, we’re confident you will. Items must be unused, in original packaging, and in sellable condition. For your peace of mind, always return using tracked/insured shipping.
Do you accept exchanges?
We do not accept exchanges. To switch styles or colors, return your original item and place a new order.
For more information on our Return Policy, please click here.
What if my item arrives faulty or damaged?
Please email us at wellness@svg-living.com with images or videos of the issue. If confirmed, we’ll send a replacement.
Promotions & Offers
Sign up for our newsletter (bottom of this page) or follow us on Instagram for product launches and exclusive offers.
Promo codes must be entered at checkout and cannot be applied to past purchases or sale items.
Use the code with the highest discount for the best savings.
Your Peace of Mind Matters
At svg. we believe your wellness mat should reflect your well-being practice—ethical, eco-friendly, and beautifully designed to support your growth. Whether you’re asking about materials, shipping, or care, we’re here to help every step of the way.